SMS Messaging Policy

SMS Messaging Policy

Marketfier LLC Effective Date: February 15, 2026 Last Updated: February 15, 2026

1. Program Overview

Marketfier LLC ("Marketfier") operates an SMS messaging program to deliver booking reminders and event notifications to users and attendees who have opted in. This policy describes our messaging practices, consent procedures, and your rights.

Program Name: Marketfier Notifications Message Sender: Marketfier

2. Message Types

2.1 Booking Reminders

  • Booking Confirmation: Sent when an appointment is successfully scheduled.
  • Booking Reminder: Sent prior to the appointment (typically 24 hours and/or 1 hour before).
  • Booking Update: Sent when an appointment is rescheduled or cancelled.

2.2 Event Notifications

  • Event Confirmation: Sent when you register for or purchase tickets to an event.
  • Event Reminder: Sent prior to the event start time.
  • Event Update: Sent when event details change (time, location, or cancellation).
  • Event Follow-Up: Post-event messages such as feedback requests or thank-you notifications.

All messages are transactional in nature — they relate directly to actions you have taken on the Platform. We do not send unsolicited promotional or marketing messages via SMS.

3. Message Frequency

  • Booking reminders: Up to 3 messages per booking.
  • Event notifications: Up to 5 messages per event.
  • Overall message frequency varies based on your booking and event activity. You will not receive more messages than reasonably necessary for the services you use.

4. Opt-In and Consent

4.1 How You Opt In

You opt in to receive SMS messages when you:

  • Provide your phone number during account registration and check the SMS notification consent checkbox.
  • Provide your phone number when booking an appointment and consent to receive reminders.
  • Provide your phone number when registering for an event and consent to receive notifications.

4.2 Opt-In Disclosure

At the point of opt-in, you will see disclosure language similar to:

By checking this box, I consent to receive recurring automated SMS messages from Marketfier, including booking reminders and event notifications, at the phone number provided. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. View our Privacy Policy and Terms of Service.

4.3 Confirmation Message

After opting in, you will receive a confirmation message similar to:

Welcome to Marketfier Notifications! You'll receive booking reminders and event updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

4.4 Consent is Voluntary

Providing your phone number and consenting to SMS messages is not required to use the Platform. You may use email notifications as an alternative. Consent to receive SMS is not a condition of any purchase.

5. Opt-Out

You may stop receiving SMS messages at any time:

  • Reply STOP to any message from Marketfier.
  • Update your preferences in your account notification settings.
  • Email us at [email protected].
  • Reply HELP to any message for assistance with opting out.

After opting out, you will receive a single confirmation message:

You have been unsubscribed from Marketfier Notifications. No more messages will be sent. Reply HELP for help or contact [email protected].

No further messages will be sent after the confirmation unless you opt in again.

6. Help and Support

For assistance with SMS messages:

You will receive a response similar to:

Marketfier Notifications: For help, visit https://marketfier.com or email [email protected]. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel.

7. Cost

  • Marketfier does not charge any fee for SMS messages beyond your platform subscription.
  • Message and data rates may apply depending on your mobile carrier and plan.
  • Marketfier is not responsible for any charges imposed by your mobile carrier.

8. Carrier Information

8.1 Supported Carriers

SMS messages are delivered via Twilio Inc. and support all major US carriers, including but not limited to AT&T, Verizon, T-Mobile, US Cellular, and their MVNOs.

8.2 Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network conditions, device compatibility, and signal availability. Neither Marketfier nor mobile carriers guarantee message delivery or delivery timing.

9. Privacy and Data Handling

9.1 How We Use Phone Numbers

Phone numbers collected for SMS messaging are used solely for delivering booking reminders and event notifications as described in this policy.

9.2 Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Phone numbers are shared only with Twilio Inc. for the sole purpose of delivering SMS messages on our behalf. Twilio processes this data under a data processing agreement with Marketfier.

9.3 Data Retention

  • Phone numbers are retained while your account is active and for 30 days after account deletion.
  • Message delivery logs (status, timestamp) are retained for 12 months for compliance and support purposes.
  • Message content is not stored by Marketfier after delivery.

9.4 Data Deletion

You may request deletion of your phone number and SMS data at any time by contacting [email protected] or by opting out and deleting your account.

For full details on how we handle your data, see our Privacy Policy at https://marketfier.com/privacy.

10. Sample Messages

Below are examples of messages you may receive:

Booking Confirmation:

Marketfier: Your appointment with [Business Name] is confirmed for Feb 20 at 2:00 PM EST. Reply HELP for help, STOP to opt out.

Booking Reminder:

Marketfier: Reminder — You have an appointment with [Business Name] tomorrow at 2:00 PM EST. Reply HELP for help, STOP to opt out.

Booking Cancellation:

Marketfier: Your appointment with [Business Name] on Feb 20 has been cancelled. Reply HELP for help, STOP to opt out.

Event Confirmation:

Marketfier: Your registration for [Event Name] on Mar 5 is confirmed. Details: [link]. Reply HELP for help, STOP to opt out.

Event Update:

Marketfier: [Event Name] has been rescheduled to Mar 12 at 6:00 PM. Reply HELP for help, STOP to opt out.

Event Reminder:

Marketfier: Reminder — [Event Name] starts tomorrow at 6:00 PM at [Location]. Reply HELP for help, STOP to opt out.

11. Changes to This Policy

We may update this SMS Messaging Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued receipt of SMS messages after changes constitutes acceptance.

12. Contact Us

Marketfier LLC Email: [email protected] Website: https://marketfier.com

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